Privacy Policy

How Dion Decor collects, uses and protects your personal information.

Last updated: 17 August 2026

Dion Decor respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our painting and decorating services.

1. Who we are

Dion Decor provides professional painting, decorating, wallpapering and related property-maintenance services in London and surrounding areas.

Business: Dion Decor
Address: 8 Gainsborough Road, London, E11 1HT
Telephone: +44 7948 175397
Email: info@diondecor.co.uk
Website: www.diondecor.co.uk

For data-protection purposes, Dion Decor is responsible for deciding how and why your personal information is used.

If you have questions about this Privacy Policy or how we handle your information, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name.
  • Your telephone number and email address.
  • Your home, business, billing or service address.
  • Information provided when requesting a quotation.
  • Details about the painting, decorating or maintenance work you require.
  • Messages, photographs, plans or documents you send to us.
  • Appointment, quotation and project information.
  • Invoice, payment and transaction records.
  • Feedback, reviews and complaint information.
  • Technical information such as your IP address, browser type, device type and website usage.
  • Your cookie and privacy preferences.

Please do not provide sensitive personal information unless it is necessary for us to provide the service you have requested.

3. How we collect information

We may collect information when you:

  • Submit an enquiry through our website.
  • Contact us by telephone, email or another messaging service.
  • Request a quotation or property visit.
  • Accept a quotation or enter into a contract with us.
  • Provide information before, during or after a project.
  • Make a payment.
  • Leave feedback or a review.
  • Visit or interact with our website.

We may also receive information from another person acting on your behalf, such as a family member, landlord, property manager, contractor or business representative.

4. How we use your information

We may use your information to:

  • Respond to enquiries.
  • Arrange appointments and property visits.
  • Understand your requirements.
  • Prepare and provide quotations.
  • Deliver painting, decorating and related services.
  • Communicate about appointments, projects, materials and payments.
  • Purchase or arrange delivery of materials.
  • Issue invoices and maintain financial records.
  • Respond to questions, concerns or complaints.
  • Manage disputes, insurance matters or legal claims.
  • Prevent fraud, misuse or security incidents.
  • Operate, maintain and improve our website and services.
  • Comply with legal, accounting and regulatory obligations.
  • Send marketing communications where you have consented or where otherwise permitted by law.

We will not use your personal information for purposes that are incompatible with those explained in this policy unless required or permitted by law.

5. Our lawful bases

Under UK data-protection law, we must have a lawful reason for using personal information. Depending on the circumstances, we may rely on:

Contract

We may use your information to take steps at your request before entering into a contract and to provide services under an agreed contract.

This includes preparing quotations, arranging appointments, completing work and processing payments.

Legal obligation

We may use and retain information where necessary to comply with tax, accounting, health and safety, regulatory or other legal requirements.

Legitimate interests

We may use information where reasonably necessary to operate and protect our business, provided your rights and interests do not override those interests.

Our legitimate interests may include:

  • Responding to business enquiries.
  • Managing customer relationships.
  • Improving our services.
  • Maintaining accurate business records.
  • Protecting our property, website and legal rights.
  • Preventing fraud and misuse.
  • Establishing, exercising or defending legal claims.

Consent

We may rely on your consent for:

  • Non-essential cookies or analytics technologies.
  • Certain marketing communications.
  • Publishing identifiable project photographs or testimonials.

You can withdraw your consent at any time. Withdrawal will not affect processing that took place lawfully before consent was withdrawn.

6. Sharing your information

We do not sell or rent your personal information.

Where reasonably necessary, we may share relevant information with:

  • Employees, subcontractors or specialist tradespeople involved in your project.
  • Suppliers and delivery companies.
  • Website hosting, email, IT and administrative service providers.
  • Accountants, insurers and professional advisers.
  • Banks, payment providers and fraud-prevention services.
  • Government authorities, regulators, courts or law-enforcement organisations where required by law.
  • Another business in connection with a sale, transfer or restructuring of all or part of our business.

We only share information that is reasonably necessary for the relevant purpose. Where another organisation processes information on our behalf, we expect it to protect that information appropriately.

7. International transfers

Some website, email, analytics or cloud-service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism or recognised data-protection safeguard is in place.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

  • Enquiries that do not become projects may be retained for up to 24 months.
  • Customer, quotation, project, invoice and payment records may be retained for up to six years, or longer where required by law.
  • Information relating to complaints, disputes or legal claims may be retained until the matter and any applicable legal limitation period have ended.
  • Marketing information will be retained until you withdraw your consent or object to receiving marketing.
  • Cookie and analytics information will be retained according to the relevant cookie duration, provider settings and your choices.

When information is no longer required, we will securely delete or anonymise it.

9. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your computer, telephone or other device when you visit a website.

Essential cookies

Essential cookies may be used for:

  • Website security.
  • Basic website operation.
  • Remembering your privacy choices.
  • Enabling features that you request.

These cookies do not normally require consent because they are necessary for the website to work.

Analytics and non-essential cookies

Where enabled, we may use analytics or other non-essential technologies to understand how visitors use our website and to improve its performance.

Non-essential cookies will not be activated unless you provide consent where consent is legally required.

You can accept, reject or change your cookie choices through the cookie controls available on our website. You can also block or delete cookies through your browser settings, although some website features may then work differently.

10. Photographs and project images

We may photograph work for project records, quality control or to help resolve questions about the service.

We will ask for permission before publishing identifiable photographs of your property for our portfolio, website, social media or other promotional materials.

Where reasonably possible, we will avoid publishing people, personal documents, house numbers, vehicle registrations or other identifying details.

You may withdraw permission for future use by contacting us. This may not affect material that was already lawfully printed or published before permission was withdrawn.

11. Marketing

We may send you information about our services where you have requested it, provided consent or where another lawful basis permits us to do so.

You can stop receiving marketing communications at any time by:

  • Using the unsubscribe option in the communication, where available.
  • Emailing info@diondecor.co.uk.
  • Calling +44 7948 175397.

Service messages concerning an enquiry, quotation, appointment, active project, invoice or customer relationship are not marketing communications.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information.
  • Ask us to restrict how your information is used.
  • Object to certain uses of your information.
  • Receive certain information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Complain about how your personal information has been handled.

These rights are not absolute, and legal exceptions may apply.

To exercise a right, contact:

Email: info@diondecor.co.uk
Address: Dion Decor, 8 Gainsborough Road, London, E11 1HT

We may need to verify your identity before responding.

13. Complaints to the ICO

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

14. Information security

We use reasonable organisational and technical measures to protect personal information against:

  • Loss or destruction.
  • Unauthorised access.
  • Misuse or disclosure.
  • Accidental alteration.
  • Cybersecurity threats.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

15. External websites

Our website may contain links to websites operated by third parties.

Dion Decor does not control those websites and is not responsible for their content, security or privacy practices. You should review the privacy information provided by each third-party website you visit.

16. Children’s information

Our services are not directed at children, and we do not knowingly collect personal information directly from children through our website.

If you believe that a child has provided personal information to us without appropriate permission, please contact us.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, business practices or legal obligations change.

The current version and its latest revision date will be published on this page.