Terms and Conditions

The terms that apply when you use our website or engage Dion Decor for painting and decorating services.

Last updated: 17 August 2026

These Terms and Conditions explain the basis on which Dion Decor provides painting, decorating, wallpapering and related property-maintenance services.

Please read them carefully before accepting a quotation or instructing us to begin work.

1. About Dion Decor

Dion Decor provides professional painting and decorating services to residential and commercial customers in London and surrounding areas.

Business: Dion Decor
Address: 8 Gainsborough Road, London, E11 1HT
Telephone: +44 7948 175397
Email: info@diondecor.co.uk
Website: www.diondecor.co.uk

In these Terms, “Dion Decor”, “we”, “us” and “our” refer to Dion Decor. “Customer”, “you” and “your” refer to the person or organisation requesting or purchasing our services.

2. Website information

Information on this website provides a general introduction to our services.

Photographs, descriptions and project examples are provided for illustration. Results may vary depending on the property, surface condition, materials, lighting, preparation and agreed scope of work.

Website content does not constitute:

A binding quotation.
A contractual offer.
A guarantee that a particular service is suitable for your property.
Structural, surveying, electrical, plumbing or other specialist advice.

A property inspection may be required before we can provide an accurate quotation.

3. Enquiries and quotations

You can request a quotation by telephone, email, website enquiry or another agreed method.

When preparing a quotation, we rely on information supplied by you and on conditions reasonably visible during any inspection.

Unless the quotation states otherwise:

A quotation is valid for 30 days from its issue date.
A quotation covers only the work and materials expressly described.
Additional or unforeseen work is not included.
Estimated timescales are given in good faith but are not guaranteed.
Any applicable taxes will be identified where required.

A quotation may be withdrawn or corrected before acceptance if it contains an obvious error or if relevant circumstances change.

4. Formation of the contract

A contract is formed when:

You accept our written quotation or proposal; and
We confirm your acceptance, project arrangements or intended start date.

The contract consists of:

The accepted quotation.
These Terms and Conditions.
Any specifications, plans or schedules expressly incorporated into the quotation.
Any later changes agreed in writing.

If there is a conflict, the specific written terms in the accepted quotation take priority over these general Terms.

5. Our services

We will perform the agreed services:

With reasonable care and skill.
In accordance with the accepted quotation.
Using materials specified or agreed with you.
Within the agreed time or, where no fixed time has been agreed, within a reasonable time.

Work outside the accepted quotation is not included unless agreed as additional work.

Excluded work may include:

Major plastering or structural repairs.
Damp investigation or treatment.
Mould remediation.
Asbestos identification or removal.
Electrical, gas or plumbing work.
Specialist access equipment.
Moving unusually heavy or valuable items.
Repairs to hidden defects.

An exclusion does not apply where that work is expressly included in the quotation.

6. Customer responsibilities

You agree to:

Provide safe and reasonable access to the property.
Ensure that working areas are available at agreed times.
Provide electricity and water where reasonably required.
Remove or securely protect valuables, fragile items and personal belongings.
Tell us about known hazards, asbestos, damp, leaks, structural issues or unsafe conditions.
Inform us of alarm systems, access restrictions and relevant site rules.
Keep children, visitors and animals safely away from working areas.
Make timely decisions about colours, finishes and materials.
Obtain any necessary landlord, freeholder, planning or other permission.
Ensure that you have authority to instruct work at the property.

We are not responsible for delays or additional costs caused by inaccurate, incomplete or withheld information.

7. Preparation and protection

We will take reasonable care to protect floors, furniture and surrounding areas within the agreed working space.

Unless included in the quotation, the customer remains responsible for:

Removing small items and personal belongings.
Emptying cupboards or shelving where work is required.
Moving delicate, high-value or unusually heavy items.
Providing suitable storage space for items removed from working areas.

Some dust, noise, odour and temporary disruption are normal consequences of painting, decorating and preparation work.

8. Surface condition and hidden defects

Quotations are based on the visible condition of surfaces at the time of inspection.

Once preparation begins, previously hidden problems may become apparent, including:

Loose or defective plaster.
Damp, mould, rot or water damage.
Unstable previous coatings.
Cracks or movement.
Adhesive residue.
Hidden holes or repairs.
Contamination affecting paint adhesion.
Unsafe materials or conditions.

Where additional work is required, we will explain the issue and, where reasonably possible, provide the additional cost before proceeding.

We will obtain your approval before carrying out chargeable additional work, except where immediate action is reasonably necessary to make an area safe or prevent further damage.

9. Colours and finishes

Colours can appear different depending on:

Lighting.
Surrounding colours.
Surface texture.
Paint type and sheen.
Natural variations between batches.
Computer and telephone screen settings.

Customers should approve physical samples where exact colour selection is important.

Minor variations between existing and newly decorated surfaces do not necessarily constitute a defect.

Touch-ups, repairs and newly painted sections may remain visible where surrounding surfaces are aged, faded or previously decorated with a different product.

10. Materials

Materials will be those specified in the quotation or otherwise agreed with you.

We may use an equivalent product where the specified material is unavailable, provided we discuss any significant substitution with you.

Where you supply materials:

You are responsible for ensuring they are available in sufficient quantity.
You are responsible for their cost and timely delivery.
We are not responsible for defects or delays caused by unsuitable or faulty customer-supplied materials, except where we should reasonably have identified and warned you about the problem.

Unused materials paid for by the customer will be handled as agreed at the end of the project.

11. Changes and additional work

Any requested change to the agreed services should be confirmed in writing.

Changes may affect:

The price.
Material requirements.
The project schedule.
The expected completion date.

Where possible, we will confirm the likely additional cost before carrying out changed or additional work.

If urgent additional work is required to protect the property or make the site safe, we will take reasonable steps to contact you before proceeding.

12. Deposits and payment

The price, deposit requirements and payment schedule will be stated in the quotation or invoice.

A deposit is required only where specified. Advance payment may be requested for:

Specially ordered materials.
Custom-made products.
Significant material purchases.
Work requiring advance booking or specialist subcontractors.

Invoices must be paid within the period stated on the invoice.

Where no payment period is specified, payment is due within seven days of the invoice date.

If an undisputed payment becomes overdue, we may:

Contact you to request payment.
Pause work after giving reasonable notice.
Reschedule remaining work.
Seek recovery of the outstanding amount through lawful means.

Pausing work because of overdue payment may affect the completion date.

13. Access and working hours

Work will normally take place during the hours agreed with you.

You must ensure that we can access the property at the agreed time. If access is unavailable, we may need to reschedule the work and charge reasonable costs directly resulting from the failed appointment.

Keys, entry codes and security information provided to us will be handled with reasonable care and used only for the agreed purpose.

14. Project timescales

We will make reasonable efforts to begin and complete work within the agreed timeframe.

Completion may be affected by:

Drying and curing times.
Changes requested by the customer.
Hidden defects.
Additional preparation.
Material shortages or delivery delays.
Severe weather.
Illness or emergency.
Restricted property access.
Delays caused by other contractors.
Events outside our reasonable control.

We will inform you of a material delay and take reasonable steps to reduce its effect.

15. Cancellation rights for consumers

If you are a consumer and the contract is agreed:

Online;
By telephone;
By email; or
During a visit to your home;

you may have a statutory right to cancel the contract within 14 days without giving a reason.

The cancellation period normally begins on the day after the contract is formed.

To cancel, you should clearly notify us:

Email: info@diondecor.co.uk
Address: Dion Decor, 8 Gainsborough Road, London, E11 1HT

If you ask us to begin work during the 14-day cancellation period and later cancel, you may be required to pay a reasonable amount for work properly completed and costs reasonably incurred before cancellation.

If the service is fully completed during the cancellation period following your express request and acknowledgement, your statutory cancellation right may end.

Nothing in these Terms limits your statutory cancellation rights.

16. Cancellation after the statutory period

After any statutory cancellation period has ended, you may cancel by providing written notice.

You will remain responsible for:

Work completed up to the cancellation date.
Materials already purchased or specially ordered.
Non-refundable supplier or subcontractor charges.
Other reasonable costs directly caused by the cancellation.

We will take reasonable steps to reduce avoidable cancellation costs.

We may cancel or suspend the contract where:

The working environment is unsafe.
You do not provide agreed access.
An undisputed payment remains overdue.
You seriously breach the contract.
Circumstances outside our reasonable control make completion impossible.

Where appropriate, you will be charged only for work properly performed and reasonable costs incurred up to cancellation.

17. Completion and inspection

We encourage you to inspect the work during the project and following completion.

Please raise any concern as soon as reasonably possible so that we can:

Inspect the issue.
Determine whether it relates to the agreed work.
Propose an appropriate solution.

Where work does not match the agreed contract or has not been performed with reasonable care and skill, we will be given a reasonable opportunity to put it right where this is an appropriate remedy.

This does not affect your statutory rights.

18. Drying, curing and aftercare

Paints, coatings, fillers and adhesives may require time to dry or cure fully.

We will provide reasonable aftercare information where relevant. You should follow instructions concerning:

Ventilation.
Drying times.
Cleaning.
Replacing furniture or fixtures.
Contact with newly decorated surfaces.
Moisture and temperature.

We are not responsible for damage caused by failure to follow reasonable aftercare instructions.

19. Customer-supplied information and instructions

You are responsible for ensuring that information and instructions supplied to us are accurate and complete.

We are not responsible for problems resulting from:

Incorrect measurements supplied by the customer.
Incorrect colour, product or finish selections confirmed by the customer.
Instructions that conflict with manufacturer guidance.
Undisclosed defects or hazards.
Decisions made against our reasonable advice.

We will inform you if we believe an instruction is unsafe, unsuitable or likely to produce an unsatisfactory result.

20. Damage and responsibility

We will take reasonable care while working at your property.

You should notify us promptly of alleged damage so that we have a reasonable opportunity to inspect it.

We are not responsible for:

Pre-existing damage.
Normal wear and tear.
Defects in underlying structures or surfaces.
Damage resulting from undisclosed hazards.
Failure of old, unstable or incompatible coatings.
Damage caused by another person or contractor.
Losses not caused by our breach.

Nothing in these Terms excludes rights or responsibilities that cannot lawfully be excluded.

21. Liability

Nothing in these Terms excludes or restricts liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot lawfully be excluded.

We are not responsible for losses that:

Were not reasonably foreseeable when the contract was formed.
Were not caused by our breach.
Result from inaccurate information or unsafe conditions not disclosed to us.
Relate to business interruption, lost profit or commercial opportunity where services were purchased primarily for personal use.

These limitations do not reduce any mandatory rights available to consumers under UK law.

22. Photographs and marketing

We may photograph work for internal project records or quality-control purposes.

We will obtain permission before publishing identifiable photographs of your property for:

Our website.
Social media.
Advertising.
Portfolios or promotional materials.

We will take reasonable steps to avoid publishing people, personal documents, house numbers, vehicle registrations or other identifying information unless separately agreed.

Permission to use photographs may be withdrawn for future use by contacting info@diondecor.co.uk. Withdrawal may not affect material already lawfully printed or published.

23. Reviews and testimonials

If you provide a review or testimonial, we may ask for permission to publish it.

We will agree whether the review is attributed using:

Your full name.
Your first name.
Initials.
A business name.
An anonymous description.

We will not knowingly publish false or misleading testimonials.

24. Complaints

If you have a concern or complaint, please contact us promptly:

Dion Decor
8 Gainsborough Road
London, E11 1HT

Email: info@diondecor.co.uk
Telephone: +44 7948 175397

Please provide:

Your name and contact details.
The property or project concerned.
A clear description of the issue.
Relevant photographs or documents, where available.
The resolution you are seeking.

We will acknowledge and investigate complaints fairly and aim to agree a reasonable resolution.

25. Privacy

We handle personal information in accordance with our Privacy Policy, which is available on this website.

26. Intellectual property

Unless otherwise stated, the website’s branding, text, photographs, graphics and design belong to Dion Decor or are used with permission.

They may not be copied, republished, modified or commercially exploited without prior written permission.

You may view and print website content for personal, non-commercial use.

27. External links

Our website may contain links to third-party websites.

We are not responsible for third-party websites, their content, availability, security or business practices. A link does not necessarily mean that we endorse the third party.

28. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

29. No waiver

If either party delays enforcing a contractual right, that delay does not automatically mean the right has been waived.

30. Third-party rights

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce its terms.

31. Governing law

These Terms and any contract with Dion Decor are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts applicable to your place of residence where permitted by law.

32. Changes to these Terms

We may update the website version of these Terms periodically.

The terms applying to a particular project will be those supplied or made available when the contract was formed, together with any changes later agreed in writing.